Refunds before receiving package
If you request a refund before you receive the package, you will be charged a 15% restocking fee and the return shipping costs which will automatically be removed from the total purchase price. Please email us at firstname.lastname@example.org and request your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the address listed on the bottom of the page. Go-Clair provides a 1-year manufacturers warranty and will replace your defective product with a new one. Once your defective product is received, we will inspect and approve the exchange and send you a confirmation email along with the tracking number for the shipment of the replacement product.
* For exchanges on defective products, Go-Clair will not reimburse for shipping costs beyond standard IPS shipping (i.e. express shipping charges will not be reimbursed in full).
Shipping the Product Back To Us (US/Canada)
When shipping your product back to us for a refund or an exchange, please send the product to the address below: US & Canada only.
ATNS USA, Inc.
7030 Fain Park Drive Suite 11,
Montgomery, AL 36117
Shipping the Product Back To Us (All other countries)
When shipping your product back to us for a refund or an exchange, please send the product to the address below:
2nd floor, Gangnam-gu Yeoksam-dong 738-39
Seoul, South Korea 135-080
*Customers are required to cover the costs of shipping for returns and exchanges of non-defective products.
If you have any more questions regarding returns, please contact us at email@example.com.